Refund Policy

1. Digital Products — Final Sale

All digital products sold by MIK INVESTMENT LLC (including PDFs, audio files, and access to digital content) are final sale. Due to the nature of digital goods that are delivered instantly and cannot be returned, we do not offer refunds, exchanges, or cancellations once a download link or access has been issued.

2. Exceptions

We may grant a refund in the following limited circumstances:

• The product was never delivered due to a technical error on our side.
• The product file is corrupted or unreadable and we are unable to provide a working replacement within 7 days of your report.
• Duplicate charges resulting from a payment processing error.

3. Physical Items

Where a purchase includes a physical component (e.g., a printed booklet), you may request a return within 14 days of delivery, provided the item is unused and in its original condition. Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

4. How to Request

To request a refund under one of the exceptions above, email support@livealongside.com within 7 days of purchase with your order number and a description of the issue. We will respond within 3 business days.

5. Processing Time

Approved refunds are processed to the original payment method within 5–10 business days. Bank processing times may vary.

6. Contact

MIK INVESTMENT LLC — support@livealongside.com